FAQ

We have 17 products (with 39 different variants) that are formulated to resolve all your haircare needs.

Our focus is to help you find solutions & treatments to transform your hair. When you select Our Products from the top tab - You can shop via Collections, or by Hair Problem.

The best way to shop our store is to identify your main hair goals or the results you’re trying to achieve, and shop via those concerns.

For example:  Your hair is thin, so your looking for volume. You would click on Our Products Tab,then click on Shop By Hair Problemand then select Volumizing, which would show you the products that can be used to create volume for your hair.

Our products are formulated to work on all hair types & textures. Our products can be used for all sexes & genders.

The big question when trying a new product line is ‘do these products work’ our founder Raychel Harrison still works behind the chair, so our salon floor is used to test & validate each product we create. Unlike other brands who only test in a laboratory, we have the added benefit of being able to use real clients & hairstylists in our salon for testing. As a result, we're able to guarantee superior results over other brands on the market.

Salon Professional products are typically only found in hair salons, which means they will not be found in your local retail store. Our products are optimized to reverse damaged hair within days of use. We're laser focused on quality, performance and results, using the finest & cleanest ingredients available. Additionally, a hairstylist is usually behind the collection, (which is the case here) and our founder celebrity hairstylist Raychel Harrison oversees all research & product development.

If you have enjoyed the performance of our products, we would appreciate you sharing your feedback on our product pages. Please visit the product page you wish to review, and you can submit there. Your endorsement will show up immediately.

The clean beauty market has grown exponentially in the last few years, but since our inception in 2018, ‘ingredients matter’ has been our core philosophy & mission statement. We source natural clean formulations that contain plant-derived extracts that help to heal, repair and grow damaged hair. Some of the toxic ingredients used by other brands are not good for your hair or overall health, so we're very careful with our formulation.

95% of our products are derived from plant extracts, minerals, vitamins and organic botanicals. We use a small percentage of non-toxic synthetic ingredients that are used to optimize performance and results.

No, we love our animals, so we avoid all animal testing.

We avoid using paraben, sodium lauryl sulfate (sls), sodium laureth sulfate (sles), talc, formaldehyde, nitrosamines. We believe that all of the aforementioned ingredients carries health risks to users, so we find healthy alternatives.

Once you find the products that you’re looking for, you can add to your bag, and keep shopping or checkout.

Using express checkout means you checkout using your Shop Pay, Google Pay or Paypal account.

With Shop Pay, you’ll get a code sent to your phone or email, so you can checkout immediately. With Google Pay and Paypal, you’ll checkout there and return to our store after.

You can log in if you’re a subscriber, or you can checkout as a guest. You’ll enter your shipping address and contact details, and proceed to the checkout page where you can pay for your products.

Afterpay is a Buy Now, Pay Later Shopping Partner that allows you to pay for your purchase over 6 weeks.

Step 1

Split your purchase into 4 installments

Browse our hair products on our store, and add to cart.

Step 2

No fees when you pay on time

Choose Afterpay as your checkout payment method when it’s time. Always zero interest, never additional fees when you pay on time.

Step 3

Enjoy instant approval decision

Instantly create your account and finish the purchase with ease. You’ll know if you’re approved instantly and your order will ship as usual.

We use a safe and secure payment gateway through Stripe, a service provider specializing in secure online payments.

We accept Visa, MasterCard, and all major credit cards.

We’ll send you an email once your order has been fulfilled. You’ll have a USPS/UPS Tracking number, where you enter the tracking code on USPS/UPS, and can track your order.

We have a hassle free 30-day refund policy.

Should you want to return your product within 7 days of receiving, we will happily refund your order to the credit card used for payment if defective.

All items purchased on SALE are final and cannot be returned, exchanged or refunded.

For full refund details,click here.

Please make sure you’re happy with your items before you confirm the order. If we have to un-do the order, it takes unnecessary time away from fulfilling other orders we have. Please email info@nuuvohaircare.com or call 818 871 9441 (within 5 minutes of order) and we can reverse the order if it was a mistake.

Yes, we offer exchanges, but you must notify us within 48 hoursof receiving your order if its defective. If the need arises, store credits will be offered via discount codes.

You’ll be eligible to get a store credit or exchange, but you must notify us within 48 hours.

If the product is defective as a result of transit before it reached you, you must follow the below procedure.

Please note: Said product(s) must be returned to our warehouse (at your cost) before a refund or store credit can be issued. We will ship the new products to you at our cost.

Once your order arrives, please inspect for defects and notify us immediately (within 48 hrs of receiving) if you have a defective product(s). You must email at info@nuuvohaircare.com or call (818 871 9441).

We offer USPS/UPS discounted rates that’s calculated at checkout based on weight of product(s).

We offer first class package, priority mail, and parcel select ground and UPS ground.

No, not at this time. Our online marketplace is optimized so you don’t need to call. The site design and checkout process is streamlined to help you have a great shopping experience with us. Please email our customer care if you have any questions at info@nuuvohaircare.com or Call 818 871 9441 (during business hours)

We often run promotions whereby we offer free shipping that’s automatically added at checkout. If a promotion is running and your order meets that rule, i.e. spend $50 to get free shipping), you will get the discount. It will be advertised as a header or banner on our store.

We offer domestic shipping to mainland United States and Canada.

We are now shipping to Canada.

Packages arrive 2-6 business days after the order has been fulfilled. Delivery is dependent on location and shipping method chosen.

Hairsprays are regulated under Hazmat rules, which prevents hairsprays being fulfilled via air travel. All orders containing hairsprays, must checkout using UPS ground.

We ship from our warehouses in Westlake Village / Camarillo, CA.

If you live near our Calabasas Salon, and would like to pick up your order from there, please select that option at checkout, and you can pick up from Salon Nuuvo no cost to you. Turn around time is 24 hours or sooner.

Due to the fact that we operate a bustling salon, we find it's better to answer product, order or fulfillment questions via our contact page. Please select the topic for your message, and we’ll respond within a 6-8 hour window. If the matter is urgent, you can call the salon front desk (818 871 9441), who will route your call to the fulfillment department.

A Salon Professional could be a hairstylist, salon owner, or distributor, who uses and sells our products to their clientele. As a salon pro, you’ll get special pricing. Press on the Salon Pros tab for more information.