PRODUCTS

Yes! Nuuvo Haircare is a vegan friendly styling collection. All products are animal cruelty free,  with no animal by products included. We love our animals, so we do not test on them.

We do not currently offer any products that have no fragrance, but we do ensure clean and lightweight products that work. The fragrances are plant based, so they are light and soothing, 

If the fragrance is overpowering after the 1st use, please send an email to customer support: info@nuuvohaircare.com

Founder Raychel Harrison formulated these powerful products to work - as a long time celebrity hairstylist and in her 8th year as a salon owner, Raychel knew that harmful ingredients would not benefit her clients hair; so the products are free from sulfates, gluten, paraben, animal-by-products and animal testing - hence the term #5Free

Returns

Our purpose is to create products that are transformative and rejuvenating, giving you strong beautiful hair. If our products do not live up to your expectations, please get in touch, as we encourage feedback to help us refine our products.

To initiate a refund request, please email us at: info@nuuvohaircare.com adding order number in subject line, and reason for return.

Refunds are credited back to your original form of payment and take up-to 14 days for your credit to be reflected in your account.

We may have to speak with you via a phone call to approve the return, and all returns are subject to inspection before approval - which could result in refusal of said return.

We have a 30 day refund policy from the day your order was shipped.

Shipment

We currently ship to all addresses in mainland United States of America.

We fulfill all orders via USPS - 1st class mail (Ground or Priority Mail. Please read our Hazmat policy.

We have created a shipping rate strategy using USPS -  The six different options, should cover all possibilities for your order.

Rate 1 (1st class mail-ground) Any order that contain hairsprays must ship by ground (only 1 10oz or less oz product)  – $4.25 

Rate 2 (1st class mail-ground) Any order that contain hairsprays must ship by ground (only 2 10oz or less oz products)  – $6.25 

Rate 3 (USPS Priority Mail Padded Envelope) two 32oz combo only, OR five 8.5oz or less oz products (No hairsprays) - $7.20

Rate 4 (1st class mail - ground) - Medium Order of (up-to) seven products - Any order containing Hairsprays must ship via this method by ground (max of seven 10oz or less oz products) - $13.50

Rate 5 - (USPS Priority Mail Medium Flat Rate Box) Max. of seven 8.5oz or less product oz - can incl. one jumbo duo 32oz (no hairsprays) -$13.50

Rate 6 - (USPS Priority Mail Large Flat Rate Box) ten 8.5oz products or less (no hairsprays, can incl. one jumbo 32oz duo  - $18.00

For larger orders, please contact our fulfillment department before confirming order: info@nuuvohaircare.com /

818 971 9441

Because of Hazmat stipulations, any order containing a hairspray can only go via ground (1st class mail) so please be patient waiting for your order to arrive. Traveling via ground adds a few more days to your expected arrival date.

Standard 1st class mail ground delivery is 3-14 days. We ship all orders from our warehouse in Southern California.

Priority Mail is 2-3 days 

Hawaii / Alaska  - standard ground delivery is 10-15 days.

Hawaii/ Alaska - priority mail 3-4 days 

We only deliver to addresses located in the United States, (EXCEPT PO BOXES). Nuuvo Haircare does not ship to US territories, military & air force bases.

Currently, we do offer a 1st class package international package service via USPS to Canada, we do not ship to any other international locations at this time (please read cost for shipment to Canada)

ORDERING

It takes 24/48 hours to process an order. Your shipment will be delivered by USPS, via the above shipment options.

In the unlikely event that your order does not arrive by the expected shipping date, please email info@nuuvohaircare.com and we will look into it for you, and resolve the situation asap.

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