FAQ

We have 17 products (with 39 different variants) that are formulated to resolve all your haircare needs.

Our focus is to help you find solutions & treatments to transform your hair. When you select Shop All Products from the top tab - You can shop via Collections,the Hair Benefit, or the product name itself.

The best way to shop our store is to identify your main hair goals or the results you’re trying to achieve, and shop via those concerns.

For example:  Your hair is thin, so your looking for volume. You would click on Shop All Products Tab,then Hair Benefitand then select Volumizing, which would show you the products that can be used for volume.

Knowing your hair type and texture, will help you find the correct products for your hair. Your hair will be either Straight (1,2,3), Wavy (1,2,3), Curly (1,2,3), Kinky (1,2,3) & Coily (1,2,3). Within that, the textures will be different, so ask your hairstylist if you're unsure of hair type & texture.

Our products are formulated to work on all hair types & textures. Our products can be used for all sexes & genders.

The big question when trying a new product line is ‘do these products work’ our founder Raychel Harrison still works behind the chair, so our salon floor is used to test & validate each product we create. Unlike other brands who only test in a laboratory, we have the added benefit of being able to use real clients & hairstylists in our salon for testing. As a result, we're able to guarantee superior results over other brands on the market.

Salon Professional products are typically only found in hair salons, which means they will not be found in your local grocery store. Our products are optimized for healthy hair. We're laser focused on quality, performance and results, using the finest & cleanest ingredients available. Additionally, a hairstylist is usually behind the collection, (which is the case here) and our founder celebrity hairstylist Raychel Harrison oversees all research & development,

If you have enjoyed the performance of our products, we would appreciate you sharing your story on our product pages. Please visit the product page you wish to review, and you can submit there. Your endorsement will show up immediately.

The clean beauty market has grown exponentially in the last few years, but since our inception in 2014, ‘ingredients matter’ has been our core philosophy & mission statement. We source natural clean formulations that contain plant-derived extracts that help to heal, repair and grow damaged hair. Some of the toxic ingredients used by other brands are not good for your hair or overall health, so we're careful what we use. Read more at Ingredients Matter tab in About Us.

95% of our products are derived from plant extracts, minerals, vitamins and organic botanicals. We use a small percentage of non-toxic synthetic ingredients that are used to optimize performance and results.

No, we love our animals, so we avoid all animal testing.

We avoid using paraben • sodium lauryl sulfate (sls) • sodium laureth sulfate (sles) • talc • formaldehyde • nitrosamines. We believe that all of the aforementioned ingredients carries health risks to users, so we find healthy alternatives.

Once you find the products that you’re looking for, you can add to your bag, and keep shopping or checkout.

Using express checkout means you checkout using your Shop pay • Google pay or Paypal account. With shop pay, you’ll get a code sent to your phone or email, so you can checkout immediately. With Google Pay and Paypal, you’ll checkout there and return to our store after.

You can log in if you’re a subscriber, or you can checkout as a guest. You’ll enter your shipping address and contact details, and proceed to the checkout page where you can pay for your products.

Afterpay is a Buy Now, Pay Later Shopping Partner that allows you to pay for your purchase over 6 weeks.

Step 1

Split your purchase into 4 installments

Browse your favorite hair products online.

Step 2

No fees when you pay on time

Choose Afterpay as your checkout payment method when it’s time. Always zero interest, never additional fees when you pay on time.

Step 3

Enjoy instant approval decision

Instantly create your account and finish the purchase with ease. You’ll know if you’re approved instantly and your order will ship as usual.

We use a safe and secure payment gateway through Stripe, a service provider specializing in secure online payments.

We accept Visa, MasterCard, and all major credit card.

We’ll send you an email once your order has been fulfilled. You’ll have a USPS Tracking number, where you enter the tracking code on USPS, and can track your order.

We have a hassle free 30-day refund policy.

Should you want to return your product within 30 days of receiving, we will happily refund your order to the credit card used for payment if defective.

All items purchased on SALE are final and cannot be returned, exchanged or refunded.

Please make sure you’re happy with your items before you confirm the order. If we have to un-do the order, it takes unnecessary time away from fulfilling other orders we have. Please email info@nuuvohaircare.com or call 818 871 9441 (within 5 minutes of order) and we can reverse the order if it was a mistake.

Yes, we offer exchanges, but you must notify us within 48 hours of receiving your order if its defective. If the need arises, store credits will be offered via discount codes.

You’ll be eligible to get a store credit or exchange, but you must notify us within 48 hours.

if the product is defective as a result of transit before it reached you, you must follow the below procedure.

Please note: said product(s) must be returned to our warehouse (at your cost) before a refund or store credit can be issued. We will ship the new products to you at our cost.

Once your order arrives, please inspect for defects and notify us immediately (within 48 hrs of receiving) if you have a defective product(s). You must email at info@nuuvohaircare.com or call (818 871 9441) with the following info.

Subject: Defective Product(s) (Refund or Exchange Request)
Body:  Name & phone number
Include an explanation for return or exchange request, and include a clear photo of product(s), plus tracking number. 

Shipment Address for return:

Nuuvo Customer Care - 4607 Lakeview Canyon Rd #119, Westlake Village, CA 91361

We offer USPS discounted rates that’s calculated at checkout based on weight of product(s).

We offer first class mail, first class package, priority mail and priority mail express, parcel select ground.

No, not at this time.  Our online marketplace is optimized so you don’t need to call. The site design and checkout process is streamlined to help you have a great shopping experience with us. Please email our customer care if you have any questions at info@nuuvohaircare.com or Call 818 871 9441 (during business hours)

We often run promotions whereby we offer free shipping that’s automatically added at checkout. If a promotion is running and your order meets that rule, i.e. spend $50 to get free shipping), you will get the discount. It will be advertised as a header or banner on our store.

We offer domestic shipping to mainland United States,

Not at this time, but we’re exploring shipping solutions to Canada and Europe, so we’ll keep you informed.

Packages arrive 2-6 business days after the order has been fulfilled. Delivery is dependent on location and shipping method chosen.

Hairsprays are regulated under Hazmat rules, which prevents hairsprays being fulfilled via air travel. All orders containing hairsprays, must checkout using the First Class Package (or Parcel) option, which ensures the order goes via ground transportation only.

We ship from our warehouses in Westlake Village / Calabasas, CA.

We offer Local Delivery from our warehouse in 91361. We have 3 different delivery zones.

Zone 1 - 0-10 miles = $10

Zone 2 - 10.1-15 miles = $15

Zone 1 - 15.1-20 miles = $20

For all orders placed before 10am, we aim to deliver on same day.

If no one is there when we arrive with your package, we will leave your items at or close to the front door. We will send confirmation that your order was fulfilled by text or email.

If you live near our Calabasas Salon, and would like to pick up your order from there, please select that option at checkout, and you can pick up from Salon Nuuvo no cost to you. Turn around time is 4-6 hours.

Due to the fact that we operate a bustling salon, we find its better to answer product, order or fulfillment questions via our contact page. Please select the topic for your message, and we’ll respond within a 6-8 hour window. If the matter is urgent, you can call the salon front desk (818 871 9441), who will route your call to the fulfillment department.

Yes, we are currently testing a referral program, where you can invite your friends or audience to try our products through your own link, and they will receive $15 to spend, and you will get a $15 credit once they have shopped on our store. Look out for our emails if you're a subscriber.

If you're a hairstylist, salon (suites) owner, who's looking for a clean beauty line to recommend to their clients, you should sign up to our affiliate program (coming soon) and earn extra revenue by sharing your personalized link to your audience. You don't have to worry about carrying inventory, just share your link, and you'll earn 25% commission for all sales. You'll even have your own dashboard to see commissions. Click on the Salon AffiliateTab for more details.

A Salon Professional could be an hairstylist, salon owner, or distributor, who uses and sells our products to their clientele. As a salon pro, you’ll get special pricing. Press on the Buy Wholesale tab for more information.