PRODUCTS

Yes! Nuuvo Haircare is a vegan friendly styling collection. All ingredients are cruelty free, as we love our animals, we do not test on them.

We do not currently offer any products that have no fragrance, but ensure it's clean and lightweight.

If the fragrance is overpowering after the 1st use, please send an email to customer support immediately to alert us info@nuuvohaircare.com

Founder Raychel Harrison formulated these powerful products to work - as a long time hair impresario, she knew having harmful ingredients would not benefit her clients hair, so our products are free from sulfate, gluten, paraben, animal-by-products and animal testing - hence the term #5Free

Returns

Our purpose is to create products that are transformative and rejuvenating, to give you strong beautiful hair. If our products do not live up to your expectations, please get in touch, as we encourage feedback to help us refine our products.

To initiate a request, please email us at info@nuuvohaircare.com adding order number in subject line, and reason for return.

We kindly ask that you share honest information about your experience, so we better understand your concerns. Refunds are credited back to your original form of payment and take up to 14-21 days for your credit to be reflected in your account.

We may have to speak with you via a phone call to approve the return, and all returns are subject to inspection before approval - which could result in refusal of said return.

We have a 30 day refund policy from the day your order was shipped.

Shipment

We currently ship the all addresses in mainland United States of America.

We fulfill all orders via USPS - ground 1st class mail or priority mail.

Our shipping rates are lower than the actual price to ship the products to you, as we absorb some of the costs - We have created a simple rate strategy based on cost of order - if your order total is over $120, we will ship your products for free :)

Shipping Rate 1 --- $10.00 - $35.00 = $3.99

Shipping Rate 2 --- $35.01 - $70.00 = $5.25

Shipping Rate 3 --- $70.01 - $120.0 = $7.25

Shipping Rate 4 —  $120.01 & up = Free Shipping 

Because of Hazmat stipulations, all orders containing hairsprays can only go via ground (1st class mail) so please be patient waiting for your order to arrive. 

Standard 1st class mail ground delivery is 3-14 days. We ship all orders from our warehouse in Southern California.

Priority Mail is 2-3 days 

Hawaii / Alaska  - standard ground delivery is 10-15 days.

Hawaii/ Alaska - priority mail 3-4 days 

We only deliver to addresses located in the United States, (EXCEPT PO BOXES). Nuuvo Haircare does not ship to US territories, military & air force bases.

Currently, we do offer a 1st class package international package service via USPS to Canada, we do not ship to any other international locations at this time (please read cost for shipment to Canada)

ORDERING

It takes 24/48 hours to process orders, and the your shipment will be delivered by USPS, via the following shipment options.

In the unlikely event that your order does not arrive by the expected shipping date, please email info@nuuvohaircare.com and we will look into it for you.

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