YOUR HAIR TYPE, OUR PRODUCTS & INGREDIENTS SOURCES

We have 21 products (with 35 sku’s) that are formulated to help you with all your haircare needs.

Like in our salon, the focus is to help you find solutions & treatments to transform your hair. You can shop via Collections (new • shampoo • conditioner • styling • finishing • sets) Treatments (smoothing • hold • volumizing • curl) or Solutions (repair • frizz • hydrate • dry). 

The best way to shop our store is to identify your main hair goals or the results you’re trying to achieve, and shop via those concerns.

For example:  Your hair is thin, so your looking for volume. You would click on the Treatments tab and select Volumizing, which would show you the collection of products that can all be used to help you attain volume in your hair.

Knowing your hair type and texture, will help you find the correct products for your hair.

Your hair type will be either straightwavycurly or kinky/coily with your texture being finemediumcoarse/thick so understanding what products will work for your hair type and texture, is the best way to get the results you’re looking for.

Our products are formulated to work on all hair types, textures, and sexes.

PERFORMANCE

The big question when trying a new product line is ‘do these products work’ our founder still works behind the chair, so our salon floor is used to test & validate each product we release using real clients. We guarantee maximum performance for styling, with superior results to repair & revitalize the hair. 

Salon Professional products are typically only found in hair salons, which means they will not be found in your local grocery store. Our products are optimized for healthy hair. We're laser focused on quality, performance and results, using the finest & cleanest ingredients available. We also test extensively using real clients on our bustling salon floor in Calabasas, CA. Also, a hairstylist is usually behind the collection, (which is the case here) and our founder Raychel Harrison oversees all research & development, ensuring each product works optimally to transform the hair.

If you have enjoyed the performance of our products, we would appreciate you sharing your story on our product pages. Please visit the product page you wish to review, and you can submit there. Your endorsement will show up immediately.

INGREDIENTS

The clean beauty market has grown exponentially in the last few years, but since our inception in 2014, ‘ingredients matter’ has been our core philosophy & mission statement. We source natural clean formulations that contain plant-derived extracts that studies have proven heal, repair and grow damaged hair. Some of the toxic ingredients used in products are not good for your hair or overall health, so we're careful what we use. Read more at Ingredients Matter tab in About Us.

95% of our products are derived from plant extracts, minerals, vitamins and organic botanicals. We use a small percentage of non-toxic synthetic ingredients that are used to optimize performance and results.

No, we love our animals, so we avoid all animal testing.

We avoid using paraben • sodium lauryl sulfate (sls) • sodium laureth sulfate (sles) • talc • formaldehyde • nitrosamines. We believe that all of the aforementioned ingredients carries health risks to users, so we find healthy alternatives.

SHOPPING ON OUR STORE & PAYMENTS

Once you find the products that you’re looking for, you can add to your bag, and keep shopping or checkout.

Using express checkout means you checkout using your Shop pay • Google pay or Paypal account. With shop pay, you’ll get a code sent to your phone or email, so you can checkout immediately. With Google Pay and Paypal, you’ll checkout there and return to our store after.

You can log in if you’re a subscriber, or you can checkout as a guest. You’ll enter your shipping address and contact details, and proceed to the checkout page where you can pay for your products.

We use a safe and secure payment gateway through Stripe, a service provider specializing in secure online payments.

We accept Visa, MasterCard, and all major credit card.

ORDERS

We’ll send you an email once your order has been fulfilled. You’ll have a USPS Tracking number, where you enter the tracking code on USPS, and can track your order.

We have a hassle free 30-day refund policy.

Should you want to return your product within 30 days of receiving, we will happily refund your order to the credit card used for payment if defective.

All items purchased on SALE are final and cannot be returned, exchanged or refunded.

Please make sure you’re happy with your items before you confirm the order. If we have to un-do the order, it takes unnecessary time away from fulfilling other orders we have. Please email info@nuuvohaircare.com within 10 minutes of your order, and we can reverse the charge as a one time courtesy.

Yes, we offer exchanges or store credits, but you must notify us within 10 days of receiving your order. Store credits will be offered via discount codes if the need arises.

You’ll be eligible to get a store credit or exchange, but you must notify us by email within 10 days.

if the product is defective as a result of transit before it reached you, you must follow the below procedure.

Please note: said product(s) must be returned to our warehouse (at your cost) before a refund or store credit can be issued. We will ship the new products to you at our cost.

Once your order arrives, please inspect for defects and notify us immediately (within 48 hrs of receiving) if you have a defective product(s). You must email at info@nuuvohaircare.com with the following info.

Subject: Defective Product(s) (Refund or Exchange Request)
Body:  Name & phone number
Include an explanation for return or exchange request, and include a clear photo of product(s), plus tracking number. 

Nuuvo Customer Care - 4607 Lakeview Canyon Rd #119, Westlake Village, CA 91361

SHIPPING

We offer USPS discounted rates that’s calculated at checkout based on weight of product(s).

We offer first class package, priority mail and priority mail express.

No, not at this time.  Our online marketplace is optimized so you don’t need to call. The site design and checkout process is streamlined to help you have a great shopping experience with us. Please email our customer care if you have any questions at info@nuuvohaircare.com

We often run promotions whereby we offer free shipping that’s automatically added at checkout. If a promotion is running and your order meets that rule, i.e. spend $50 to get free shipping), you will get the discount. It will be advertised as a header or banner on our store.

We offer domestic shipping to mainland United States,

Not at this time, but we’re exploring shipping solutions to Canada and Europe, so we’ll keep you informed.

Packages arrive 2-10 business days after the order has been fulfilled. Delivery is dependant on location and shipping method chosen.

Hairsprays are regulated under Hazmat rules, which prevent hairsprays being fulfilled via air travel. All orders containing hairsprays, must checkout using the First Class Package option, which ensures the order goes by ground.

We ship from our warehouses in Westlake Village / Calabasas, CA.

Contact / Information

Due to the fact that we operate a bustling salon, we find its better to answer product, order or fulfillment questions via our contact page. Please select the topic for your message, and we’ll respond within a 6-8 hour window. If the matter is urgent, you can call the salon front desk (818 871 9441), who will route your call to the fulfillment department.

Stay tuned, coming soon.

Stay tuned, coming soon

A Salon Professional could be an hairstylist, salon owner, or distributor, who uses and sells our products to their clientele. As a salon pro, you’ll get special pricing.

Stay tuned, coming soon.