YOUR HAIR TYPE, OUR PRODUCTS & INGREDIENTS SOURCES

We have 21 products (with 35 sku’s) that are formulated to help you with all your haircare needs.

Like in our salon, the focus is to help you find solutions & treatments to transform your hair. You can shop via Collections (new • shampoo • conditioner • styling • finishing • sets) Treatments (smoothing • hold • volumizing • curl) or Solutions (repair • frizz • hydrate • dry). 

The best way to shop our store is to identify your main hair goals or the results you’re trying to achieve, and shop via those concerns.

Knowing your hair type and texture, will help you find the correct products for your hair.

Our products are formulated to work on all hair types, textures, and sexes.

Your hair type will be either straightwavycurly or kinky/coily with your texture being finemediumcoarse/thick so understanding what products will work for your hair type and texture, is the best way to get the results you’re looking for.

PERFORMANCE

The big question most consumers ask is ‘do these products work’ we have a bustling hair salon floor with real clients, so we test each product extensively using our clientele, ensuring maximum performance and results.

Salon Professional products are typically only found in salons, which means they will not be found in your local store, which usually will have hair products that are cheaper to buy, but will use ingredients that are not premium, which is not the norm for Salon Professional products. Also, a hairstylist is usually behind the collection, (which is the case here) and our founder Raychel Harrison oversees all research & development to ensure each product works optimally to transform the hair.

Please visit our products pages, where can submit a review that will show up immediately.

INGREDIENTS

The clean cosmetic market has grown exponentially in the last few years, but since our inception in 2014, ‘ingredients matter’ has been our mission statement, as we try to source natural products formulations that contain plant-derived ingredients that studies have shown they do help to optimize our formulations.

95% of our products are derived from plant extracts, minerals, vitamins and organic botanicals. We use a small percentage of non-toxic synthetic ingredients that are needed to optimize performance and results.

No, we love our animals, so we avoid all animal testing.

We avoid using paraben • sodium lauryl sulfate (sls) • sodium laureth sulfate (sles) • talc • formaldehyde • nitrosamines which we believe carries health risks to users, so we find healthy alternatives.

SHOPPING ON OUR STORE & PAYMENTS

Once you find the products that you’re looking for, you can add to your bag, and keep shopping or checkout.

Using express checkout means you checkout using your Shop pay • Google pay or Paypal account. With shop pay, you’ll get a code sent to your phone or email, so you can checkout immediately. With Google Pay and Paypal, you’ll checkout there and return to our store after.

You can log in if you’re a subscriber, or you can checkout as a guest. You’ll enter your shipping address and contact details, and proceed to the checkout page where you can pay for your products.

We use a safe and secure payment gateway through Stripe, a service provider specializing in secure online payments.

We accept Visa, MasterCard, and all major credit card.

ORDERS

Due the set up with our e-commerce store, we’re unable to cancel an order once its been processed, so please make sure you’re happy with your items before you confirm the order. If  we have to refund you, it takes unnecessary time away from fulfilling other orders we have.

We’ll send you an email once your order has been fulfilled. You’ll have a USPS Tracking number, where you enter the tracking code on USPS, and you can track your order.

No, not at this time.  Our online marketplace is optimized so you don’t need to call. The site design and checkout process is streamlined to help you have a great shopping experience with us.

We have a hassle free 10-day refund policy, which is fully listed on our refund page. Please view our refund page for full details.

Yes, we offer exchanges or store credits, but you must notify us within 10 days of receiving your order. Store credits will be offered via discount codes if the need arises.

You’ll be eligible to get a store credit, exchange, or refund, but you must notify us by email within 7 days.

SHIPPING

We offer USPS discounted rates that’s calculated at checkout based on weight of product(s).

We offer first class mail, first class package, priority mail and priority mail express.

We often run promotions whereby we offer free shipping that’s automatically added at checkout. If a promotion is running and your order meets that rule, i.e. spend $50 to get free shipping), you will get the discount. It will be advertised as a header or banner on our store.

We offer domestic shipping to mainland United States,

Not at this time, but we’re exploring shipping solutions to Canada and Europe, so we’ll keep you informed.

Packages arrive 2-10 business days after the order has been fulfilled. Delivery is dependant on location and shipping method chosen.

Hairsprays are regulated under Hazmat rules, which prevent hairsprays being fulfilled via air travel. All orders containing hairsprays, must checkout using the First Class Package option, which ensures the order goes by ground.

We ship from our warehouse in Southern Calabasas, CA.

Contact / Information

Due to the fact that we operate a bustling salon, we find its better to answer product, order or fulfillment questions via our contact page. Please select the topic for your message, and we’ll respond within a 4-6 hour window. If the matter is urgent, you can call the salon front desk (818 871 9441), who will route your call to the fulfillment department.

Stay tuned, coming soon.

Stay tuned, coming soon

A Salon Professional could be an independent hairstylist, salon owner, or distributor, who uses and sells our products to their clientele. As a salon pro, you’ll get special pricing, and you don’t need to worry about carrying inventory, we'll ship the orders on your behalf, and pay you a commission. 

Stay tuned, coming soon.